Business IT Support

Darryl McAllister - Friday, August 25, 2017
Business IT Support

Different organisations have different requirements when it comes to IT support. Some want to use their IT support provider on an as-required basis, some want a range of technology services to be provided on a proactive on-going basis whilst others make a business decision to fully outsource their IT strategic and operational activities.

The cost of IT support will depend primarily on which of the 3 main service models you choose:

Time and Materials

Historically, this has been the most common way to provide IT support services in the Sydney marketplace. Also known as "break-fix" services, essentially you agree on an hourly rate, or perhaps a fixed price to "fix" your problem when something "breaks".

Variations on this option include purchasing blocks of hours or dollars for a discounted price. If you're in a major city like Sydney and depending on the skill level of the engineer doing the work, you should expect to pay an hourly rate between $100 and $180 per hour.

For more details on our Time and Materials solution, please review our NetCare PrePaid plan.

Managed IT Services

These days, many organisations prefer to have IT support services provided on a fixed price per month arrangement. This allows a firm budget amount to be set aside for IT services and also enables IT support to be obtained on a proactive basis. The idea here is to stop small IT issues becoming big business problems via reduced productivity.

Most IT support providers in Sydney today have a fixed price per month support plan. In general, they're based upon the number of computers being supported and prices vary from $40 per desktop computer up to $300 per server depending on the range of services included in the support plan.

Managed services agreements are often differentiated by whether on-site support services are included, or not.

For more details on our HelpDesk service that includes PC support via phone and remote access, please review our NetCare Express plan.

For more details on our Managed IT Services solution - including on-site support services - please review our NetCare Platinum plan.

A Mix of Both

For some organisations, a mix of both the above support models is the best option, especially if there are internal staff with IT skills on hand to respond to some IT issues. A common scenario is to utilise the services of an external IT support provider to monitor the network and the backup systems, as well as oversee system updates and security, and to also have them on-call for additional IT support work on an as-required basis.

Pricing for a mixed service offering like this start from about $10 per computer per month and usually have the same sort of hourly rates as the Time and Materials service offering of $100 to $180 per hour, depending on the level of experience.

For more details on our Hybrid Services solution, please review our NetCare OnDemand plan.

Which One is Right for You?

When changing to a new IT support provider, one of the early decisions you'll need to make is what sort of support plan you require. NetCare have been providing IT services to Sydney business since 1990 so we've got a wealth of experience in helping you work out what sort of arrangement is best for you.

Feel free to contact NetCare now for an initial discussion on whether we're a good fit for your IT support requirements going forward.