These days businesses simply can't leave their technology to chance.
Understanding and adhering to technology standards and best practices is crucial for ensuring a solid IT foundation that evolves with your business.
Netcare Technology Success™ is focused on the integration of People, Process and Technology to provide IT solutions and services that enable your company to be more productive and secure.
Book a time to talk to us today...
At both a productivity and security level for the existing technology in place.
There is clarity between what is included and what is not included.
Via the standards alignment process in our proven process.
We're reversing the industry trend of moving away from on-site visits.
We have 28 specialists with a broad range of skills to ensure you are more productive and more secure.
Our biggest competitor in the marketplace is the status quo, so let's address that issue.
Firstly, you might think transitioning to Netcare is a time-consuming and risky task that's going to take up a lot of your time. We can assure you that's not the case - our strategy is to only onboard one new client per month according to our First 90 Days process so that we give an awesome first impression to everyone in your business.
Secondly, you might be uncomfortable informing the incumbent that it's time to make a change. We have a nicely worded email template that you can use as a base to inform them, and from then on we'll liaise directly with them during the transition process.
Thirdly - and this is the big one - your incumbent might become aware that you're considering changing, and they make you promises that they'll improve. In my experience, these promises come down to one of two categories:
• People: they inform you that they're about to hire new team members, or they'll assign their top tech, or the
manager will get personally involved, or that their current team is about to complete training.
• Technology: they inform you that they're about to invest in new technology or a new system in their
business that will drastically improve their responsiveness.
Both of these are worthwhile - at Netcare, we too are always looking for ways to improve our People and our Technology. But over the last decade, I've learned that the most effective way to increase service levels is via Process. And unfortunately, Processes cannot be bought or gained quickly. It takes years to build a business culture based on standards, checklists, procedures, documentation systems, quality controls, runbooks, FAQ libraries, and many other Process-related activities.
We call this the Netcare Way.
Based on our own lived experience, if a business is waiting for their incumbent IT Services Provider to improve their service levels via improvements in their Process, they'll be waiting a long time.
People | Process | Technology
