The statement "We provide technology success so that our customers are more productive and more secure" implies that our company is dedicated to delivering technology solutions that enable our customers to achieve their goals and operate with confidence. By focusing on technology success, we aim to increase our customers' productivity by streamlining their processes, automating repetitive tasks, and eliminating technology-related barriers to their success.
Additionally, we understand the importance of security in today's digital age and strive to ensure that our customers' technology systems and data are protected from cyber threats. Our solutions are designed with security in mind, providing robust defenses against cyberattacks and data breaches. By prioritising security, we help our customers operate with peace of mind, knowing that their critical information and assets are safe.
In summary, our commitment to providing technology success means that we are dedicated to delivering technology solutions that drive productivity and ensure security for our customers.
Netcare Core Values
Make Every Deadline
Today Not Tomorrow
Clarity Not Doubt
Our Unique Perspective on IT Support
We currently have 70 clients, representing over 2000 users, who have entrusted the support of their IT systems to our team via Netcare agreements:
- Netcare Technology Success - Managed IT Services with Strategic Guidance
- Netcare OnDemand - IT support on an as-required and/or project basis
To successfully achieve this, we have a team of qualified Microsoft specialists, coupled with relevant practical experience and a results-focused attitude.
People | Process | Technology
We promise you will be more productive and more secure within 90 days or your money back.
Is it worth giving your current IT Services Provider one more chance?
Our biggest competitor in the marketplace is the status quo, so let's address that issue.
Firstly, you might think transitioning to Netcare is a time-consuming and risky task that's going to take up a lot of your time. We can assure you that's not the case - our strategy is to only onboard one new client per month according to our First 90 Days process so that we give an awesome first impression to everyone in your business.
Secondly, you might be uncomfortable informing the incumbent that it's time to make a change. We have a nicely worded email template that you can use as a base to inform them, and from then on we'll liaise directly with them during the transition process.
Thirdly - and this is the big one - your incumbent might become aware that you're considering changing, and they make you promises that they'll improve. In my experience, these promises come down to one of two categories:
• People: they inform you that they're about to hire new team members, or they'll assign their top tech, or the
manager will get personally involved, or that their current team is about to complete training.
• Technology: they inform you that they're about to invest in new technology or a new system in their
business that will drastically improve their responsiveness.
Both of these are worthwhile - at Netcare, we too are always looking for ways to improve our People and our Technology. But over the last decade, I've learned that the most effective way to increase service levels is via Process. And unfortunately, Processes cannot be bought or gained quickly. It takes years to build a business culture based on standards, checklists, procedures, documentation systems, quality controls, runbooks, FAQ libraries, and many other Process-related activities.
We call this the Netcare Way.
Based on our own lived experience, if a business is waiting for their incumbent IT Services Provider to improve their service levels via improvements in their Process, they'll be waiting a long time.
"I have the same passion for technology to have a positive impact on business growth today as I did at the start of my career in the early 80's.
Competition in business is always increasing and it’s those who embrace technology that become more agile and efficient, positioning themselves ahead of their peers.
In today’s rapidly changing environment, your business needs both a technology strategy and a proven technical alignment process in order to grow and scale. While all IT support providers offer support and services, its technical alignment based on world-class standards coupled with technology that supports a business strategy that leads to business goals being achieved.
Darryl McAllister | Owner
The problem with my computer was picked up on your end before I could even report it. Leynard remotely connected to my computer and resolved the problem within a few minutes. His knowledge, competence and politeness were exemplary. Great work Leynard.
Ardy & Michael were absolutely amazing. This was not an easy problem to solve- 3 different programs were involved. They both worked on it to get it fixed and Ardy kept checking in and kept me on track for what I needed to do. Champions! Ardy was so helping, patient and responsive whenever I phoned.