Netcare Technology Success best suits customers who value and need a comprehensive and secure IT strategy and support service. In addition, all staff can directly contact the Netcare HelpDesk for their day to day IT support issues.
Your IT infrastructure will be monitored and tuned by our centralised services team to ensure it remains in an optimal and secure state, and when service requests do arise, our support services for their resolution are fully included in your monthly fee, including on-site work if that's required.
The two key ingredients in our unique Netcare Technology Success process are the assignment of both a Technical Alignment Manager and a vCIO (virtual Chief Information Officer).
Both team members will engage in regular scheduled sessions with the customer to ensure that the technical infrastructure continues to be optimized for protection from cyber-security threats and to align with your evolving business requirements.