IT Support on an As-required Basis

NetCare PrePaid

Trusted and Professional IT Support on an As-required Basis

NetCare OnDemand best suits clients who want to have the reassurance of having ready access to a trusted and professional IT support provider on an as-required basis.

Typical examples of clients that have a NetCare OnDemand plan are:

  • Small businesses that have moved their IT to the cloud, but still need ad-hoc technical support and expert advice;
  • Larger companies that need to add to their own internal IT staff during periods of peak activity, leave absences, and/or projects; and
  • Organisations that want to test our service capabilities before committing to a Managed Services plan.

NetCare OnDemand entitles you to priority access to our professional IT support team on an hourly rate basis. It works like a pre-paid voucher and has a minimum purchase value of $1,000 (plus GST) with an expiry date of 3 years from the date of invoice.

A popular variation to this is a monthly recurring invoice for an agreed value, especially if we're providing software and other services to your business on a monthly basis as well (for example Office 365).

NetCare OnDemand service fees are as follows:

Workshop work $120 per hour Examples: malware removal, hardware repair, operating system tuning
Remote & telephone support $140 per hour Examples: internet problems, software support, software upgrades 
On-site support $160 per hour Examples: hardware installation, network performance troubleshooting, security audit

10 Sound Business Reasons for Choosing NetCare OnDemand

  1. You lock in our hourly rates for the full value of the voucher, protecting you from any price rises
  2. You receive a "Terms of Engagement" that outlines our responsibilities and assures you we will always act in a secure and professional manner
  3. We provide a secure remote access connection to your computers, so we can respond quickly and effectively when issues arise
  4. Workshop work, remote support and telephone support are provided in 15-minute increments so simple requests can be actioned cost-effectively
  5. We don’t charge travel time for on-site visits (we have a minimum 2-hour service fee for on-site work)
  6. With your approval, we maintain documentation on your IT systems to maximise productivity over time, including the secure storage of passwords
  7. We provide optional software and monitoring services on a monthly basis like Office 365, anti-malware, backup monitoring and email signatures
  8. We provide fixed-price service quotes for project work because we have a good understanding of your IT systems
  9. You have easy access to our Account Management team to ask no-obligation questions about your ongoing IT requirements
  10. You can request an OnDemand services statement at any time so you can monitor your IT expenditure

Feel free to review our sample Terms of Engagement.

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