As we look towards an unpredictable 2020, NetCare is rapidly implementing changes to our standard working practices. The health and safety of our employees, customers and their families remain a priority.

We reassure our customers that business will continue as normal. We remain fully open and will continue to supply goods and services as we have in the past with a few work practice adjustments.

As of Monday, 16th March 2020, the majority of NetCare staff members both in Australia and the Philippines have set themselves up at home in full accordance with the NetCare Work From Home Policy.

As a technology company, implementing remote working capabilities for staff members was an easy adjustment, utilizing the products and services we have been offering to our customers for decades.

Day to day duties at NetCare will remain as normal with limited Accounting, Logistics and Technical staff working from the Norwest office.

NetCare staff are adopting the highest standard of product handling and business practice to minimize the spread, which includes:

  • Collection and delivery of hardware
  • Handling of hardware by all staff members
  • Handling of hardware that requires pre-config or repair work

NetCare will continue to service our customers to the high standard we are renowned for, although the way we do this may change slightly due to the challenging conditions. We do not anticipate delays or shortages over and above the normal routine.

In place of interstate travel and face to face customer meetings, we will fully adopt Microsoft Teams for audio and video conferencing technologies both internally, with vendors and with customers. This is now becoming the new norm for conducting business and in many ways will be more effective.

Finally I would like to wish all of our customers, their employees and their families both health and happiness in these trying times.