Netcare OnDemand

• All services are provided on an hourly rate basis in 1-minute increments so that all requests can be actioned cost-effectively
• We don’t charge travel time for on-site visits (we do require a minimum 3-hour service fee for on-site work)
• We provide a secure remote access connection to your computers, so we can respond quickly and effectively when issues arise
• With your approval, we maintain documentation on your IT, including the secure storage of passwords, so that we can troubleshoot more effectively as our knowledge increases
• We can provide monthly subscriptions, for example, Microsoft 365 Business Premium, data backups, and security awareness training
• You have easy access to our Design Desk to obtain no-obligation advice and quotes about your ongoing IT requirements
• You can access your service portal at any time, so you can check on the status of all service requests as well as monitor your IT services expenditure
• You can request a refund of any unused portion of your retainer at any time, and it will be repaid directly into your bank account within 2 business days.

Typical examples of clients that have a Netcare OnDemand plan are:

• Small businesses that have moved their IT to the cloud, but still need ad-hoc technical support and expert advice
• Larger companies that need access to expert consultants for Microsoft 365 and Azure security-related projects