IT HelpDesk

IT HelpDesk Service

IT HelpDesk Service For All Staff, Along With Proactive System Monitoring

NetCare Express best suits clients who want all their staff to be able to quickly and easily get IT issues resolved to always ensure maximum productivity. We provide a comprehensive HelpDesk service staffed by qualified IT professionals to give PC support via phone and remote access.

In addition, we provide a yearly system health check, daily monitoring of backups, continuous server checks, Windows update management and a monthly Executive Summary report. Any on-site work required is based on our standard fixed-price fee schedule.

7 Sound Business Reasons for Choosing NetCare Express

  1. No unexpected bills - fixed monthly service fee helps with budgeting.
  2. No longer a need to filter calls through authorised contacts – everyone in the business can contact us to report an issue or requirement (subject of course to security considerations).
  3. No decisions needs to be made about whether the task should be done by internal staff – just always get us to do it.
  4. It reduces the need for an internal approval process before IT work can be actioned, so problems can be fixed more quickly.
  5. In our experience there are always unreported issues, or niggling issues, or “when I get around to it” issues that at the end of the day affect business productivity. NetCare Express provides a simple cost-effective method to encourage your staff to report all issues, big or small, so they can be addressed.
  6. We will liaise on your behalf with your application providers (for example Jiwa, MYOB, Exo and Arrow) on issues that relate to the operation of their software.
  7. All tasks are actioned according to a Service Level Agreement (including escalation procedures) ensuring you always receive our highest level of response times.
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