Our 4 Cornerstones

The IT industry is unlike most others - its has no formal accreditation system. Organizations that provide engineers, architects, lawyers, dentists, doctors and accountants (to name a few) are heavily regulated to protect their client base from receiving sub-standard or unqualified services. However, even though the computer industry has been going for 30 or 40 years now, there still aren’t any laws in existence to protect businesses from receiving sub-standard or unqualified IT support.

Wikipedia says "The cornerstone concept is derived from the first stones set in the construction of a masonry foundation, important since all other stones will be set in reference to this stone, thus determining the position of the entire structure".

So in the absence of a formal accreditation system, NetCare HelpDesk has built the professionalism and expertise of its staff on the following cornerstones:

Qualifications - We are a Microsoft Gold Partner and every member of our Service Desk team has at least one Microsoft certification. Gold certification means we are in the top tier of Microsoft service providers worldwide and we are recognized as having attained proficency in three Solutions Competencies:

• Security Solutions
• Networking Infrastructure Solutions
• Advanced Infrastructure Solutions

Methodology - We are trained and certified in the provision of services based upon the ITIL framework.

Continuous Improvement - We are always seeking ways to improve our Service Delivery model and being a member of Australia's premier Help Desk Association - HDAA - helps us keep up to date with the latest trends and keeps us in touch with industry best practise.

Experience - We have a track record of success since 1990 throughout Australia and New Zealand. Today, we have over 80 clients that have Service Desk support arrangements in place with our company.