5 Unique Support Plans
At NetCare, we don’t believe one size fits all
so we have five different NetCare IT support
plans for you to choose from
NETCARE EXPRESS
Professional IT Support on an as-required basis
NetCare Express provides qualified professional IT support on an as-required basis. NetCare Express “locks in” our priority support services and provides automated network connection monitoring and telephone support.
NETCARE PRO
Proactive network and server checks, with live supportNetCare Pro provides a yearly system health check, daily monitoring of backups, regular server checks, and a monthly Executive Summary report. In addition, incident resolution (up to 15 minutes per incident) is provided via remote access and/or over the telephone.
NETCARE LIVE
Proactive network, server and PC checks, with live supportNetCare Live builds upon the NetCare Pro plan to provide monitoring for all computers in your system – not just the servers. It also extends included incident support to 60 minutes per incident. In addition, full system documentation is provided and maintained, as well as an annual Traffic Light Report.
NETCARE GOLD
Support for your existing IT system for a fixed amountNetCare Gold is designed for clients who have decided to focus on the core competencies of their business and outsource all their IT support requirements. We will keep your system in an optimal state, and if a problem does arise, our services for the resolution of that issue are fully included in your monthly investment.
NETCARE PLATINUM
All inclusive IT installation and support service, for a fixed amountNetCare Platinum builds upon the NetCare Gold plan to also include the installation and replacement of all new hardware and agreed software as part of the fixed monthly investment. It also includes a comprehensive IT Policy document that is tailored for your business, plus quarterly Strategic Review meetings.
Contact Us
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EXPRESS | PRO | LIVE | GOLD | PLATINUM |
| Automated network monitoring |  |
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| Monitoring of server performance | |
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| Annual system health check | |
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| Daily monitoring of backups | |
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| Monitoring of malware software on server(s) |  |
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| Applying Windows and Office patches to all computers | |
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| Preparation and maintenance of a new PC checklist | |
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| Monthly Executive Summary Report | |
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| Incident Management (per issue) | |
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| ISP Incident Management (per issue) | |
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| Vendor Incident Management (per issue) | |
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| Request fulfillment (per issue) | |
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| User management via a System Access Form | |
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| Annual Traffic Light Report | |
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| Monitoring of all computers performance | |
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| System Documentation | |
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| Monitoring of malware software on all computers | |
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| All-inclusive Server Support | |
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| All-inclusive PC Support | |
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| All-inclusive Printer Support | |
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| Installation of replacement router, modem, switch | |
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| Application software support - agreed list | |
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| Installation of replacement servers | |
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| Installation of replacement PCs | |
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| Installation of replacement printers | |
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| Customized IT Policy document | |
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| Quarterly Strategic Review (when requested) | |
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| Service Fee for one site with 14 PCs and 1 server (plus GST) | $50 per month | $220 per month | $360 per month | $690 per month | $1,225 per month |
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