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Backup With Netcare

Today, there is a strong trend in the computer industry away from backing up to tape and towards backing up to disk. There are five main reasons for this:

• In our experience, every tape backup drive fails at some point in its life. And when it does it’s a stressful time for all diagnosing the problem, convincing the manufacturer that its faulty and putting in place an interim solution until the replacement tape drive is installed
• The ever-increasing amount of data stored on a server means the time taken to back it all up onto tape is increasing. Sometimes the “backup window” continues into the working day, slowing down network performance for everyone. This problem gets even bigger when there is more than one server or when the amount of data grows over time and it no longer fits onto one tape
• Swapping tape cartridges on a daily basis involves a human process, and is thus prone to forgetfulness and mistakes
• These days, disk drives are not only cheaper than tape drives devices, they’re also far more reliable over the long term
• Restoring data from tape will always be a clumsy, tedious, slow and mistake prone process. And all at the exact point in time when there’s pressure on to get everything operational again as soon as possible.

In a nutshell, the backup process and the restore process is a lot faster, a lot simpler and a lot safer with disk drives than it is with tape drives.

What is the best Data Backup Strategy?

 

We think the best backup strategy available today is a 2-step process based on the principle of BUDR (Backup Up , Disaster Recovery, pronounced bud-r):

1. BU – protecting against hardware failure by backing up to a disk sub-system directly connected to the server; and then
2. DR – protecting against a disaster event like theft or fire by backing up from that disk sub-system to an external source – either across the internet to a physically separate location, or to removable hard drives that are then manually taken off-site daily.

NetCare Remote Backup

NetCare Remote Backup is a comprehensive backup and recovery service that ensures backups are done consistently and reliably. It provides regular backups of your server every night, so that the amount of data potentially lost is always minimized. This is complemented by an overnight backup of changes in your data across the internet to an offsite secure server of your choice (for instance our secure servers, or your branch office server or a NetCare-approved third party backup provider). The whole backup process is monitored by our system and automatic alerts are generated if any problems occur.

This effectively means you’ve got two restore options available to you at all times – the on-site copy and the off-site copy.

We believe NetCare Remote Backup is the “absolute best” backup option. But, it can only be used when there is an SHDSL internet plan in place – the upload speeds of an ADSL plan are simply not fast enough to backup server data.

NetCare Onsite Backup

If the only cost-effective option for internet access at your location is an ADSL link, then our “second best” option is NetCare Onsite Backup. We still backup your servers every night so there is always an onsite disk backup available. But instead of backing up across the internet we backup to a series of external drives loaded in a docking station that are swapped out every day by a responsible employee of your organisation who will also take responsibility for taking the external disk media off-site. 

 

The price for peace of mind

Both NetCare Remote Backup and NetCare Onsite Backup are provided as a service and can be cancelled at any time. For clients on our NetCare Pro, Live and Express plans, the monthly service fee is $44, and includes all monitoring, configuration changes and software upgrades.
NetCare Onsite Backup is included as a standard feature of our NetCare Essentials, Gold and Platinum plans.

Additional off-site storage fees typically apply for NetCare Remote Backup, whilst our clients also need to purchase the appropriate removable disk drives for NetCare Onsite Backup.

No Contract commitment

NetCare Remote Backup is provided as a month-by-month service and can be cancelled or paused at any time. You will be invoiced on the last day of each month for the maximum amount of storage you have used during that month. NetCare Remote Backup is only available to clients that have a NetCare plan and is subject to Product Terms, a copy of which must be signed prior to the service commencing.

We also have a reduced service – NetCare Onsite Backup – for those organizations that just require onsite copies of the data, and who will take daily responsibility for taking the external disk media off-site daily. These is no setup fee for NetCare Onsite Backup and our monthly service fee for this is $33, which includes all daily monitoring, configuration changes and software upgrades.