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- Question #10 – Do they encourage you to perform reference checking on their existing clients?
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Question #9 – Do they provide fixed price quotes for all their work?
Darryl McAllister - Monday, December 19, 2011
In the past the IT support industry based the price of services on an hourly charge-out rate. The big problem with this method is the potential for a slow, poorly trained beginner to cost the customer more money to fix a problem than a quick, well-trained IT expert. These days, almost all professional IT support providers base their prices on a fee for service arrangement. Commonly known as “Managed Service Providers”, these organisations can tell a client EVERY TIME how much it’s going to cost to perform the work before the work is started – whether it’s a small issue or a major project.
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