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- Question #10 – Do they encourage you to perform reference checking on their existing clients?
- Question #9 – Do they provide fixed price quotes for all their work?
- Question #8 – Do they provide a clear and concise report every month on the health of your system?
- Question #7 – Do they absolutely promise to check that your backups worked EVERY day?
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Question #10 – Do they encourage you to perform reference checking on their existing clients?
Darryl McAllister - Tuesday, December 20, 2011
The most important action to take when choosing a new IT support provider is to find out what their existing clients have to say about their standards of service. Anonymous quotes on a website mean virtually nothing. An IT support provider that is proud of its service levels will have multiple client testimonials for you to read through, and will actively encourage you to make contact with them.
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